CANCELLATIONS & OTHER FEE
Any reservation which is reserved online or call CANNOT be considered FINAL or CONFIRMED until it is approved by one of our representatives along with the price. An email notification of the finalized confirmation will be sent to the email address you provided along with the price once the reservation is confirmed.Cancellations:
*ALL RESERVATION CANCELLATIONS HAVE A CANCELLATION PENALTY IF BEING CANCELLED AFTER THE RESERVATION IS MADE AND FINALIZED BY OUR DISPATCH OFFICE .
* If any reservaion for (Sedan/SUV) is being cancelled 24 hours prior to the pickup time. There will be a 25% cancellation charge with no exceptions.
* If any reservation for (Sprinter Vans / Limo / Busses) is being cancelled 72 hours prior to the pickup time. There will be a 50% cancellation charge. All cancellations within 72 Hrs for (Sprinter Vans / Limo / Busses) will have A FULL CANCELLATION CHARGE.
* If any reservation is being cancelled within 24 Hrs of the pickup time FULL FARE WILL BE CHARGED WITH NO EXCEPTIONS.
Flight Change
The passenger must notify our dispatch office 5 hours prior to pick up time of any flight changes or Full cancellation will be charged for the scheduled ride.
Baggage
The passenger will be responsible for collecting all luggage + items when dropped at destination from vehicle. Lost baggage + items by airlines will be passenger’s responsibility and waiting time will be charged for waiting at the airport after the grace period has passed.
International & Domestic Flights Grace Time:
Domestic Flights
There is a 45 Mins Grace period on Domestic Flight from the time the flight actually lands at the Airport. The waiting time will be charged after 45 mins at $1.00/Min.
International Flights
There is a 1 Hr 10 Mins grace period on International flights. After that the waiting time will be charged at $1.00/Min.
CUSTOMS ARRIVALS:
Drivers will be kept at customs for an hour and 15 Mins for international flights and one hour for Domestic Flights. If no contact is made, the driver will be released andna full charge will be charged. If passenger contacts our dispatch office/driver and request the driver to wait, driver will wait and the wait time will be charged at $1.00/Min.
Non- Airport Pickup
There is a 10-min grace period on Non- Airport Pickups. After the grace period a waiting time charge will be charged at $1.00/Min.
Clean UP Fee
If any drink spills in the car, the passenger vomits in the car, car window or on the door (s). The penalty in the amount of $100$ will be charged to get the car detailed. If there is any Interior/Exterior damage (s) caused to the vehicle by the passenger. There will be a penalty charge applied to the passenger or the billing contact.
MN Black Car LLC Policy
Black car service can ONLY have SERVICE ANIMALS with valid Tag (s) travelling in our vehicles. Please inform the booking agent when making a reservation that you are travelling with a pet (Dog/Cat). The pets must be in a Pet carrier while they are riding in our vehicle (s)